| SYMPTOM | POSSIBLE REASON | SOLUTION |
| WiScope® or WiTorch® not discoverable in WiCollab® | WiScope® or WiTorch® is in router mode and the app device is not connected to the same Wi-Fi network | Hard reset WiTorch® or WiScope® connection mode by 5 second hold of top two buttons simultaneously to return the WiScope® WiTorch® to P2P mode. Clearing WiCollab® app cache is secondary solution. Clearing WiCollab® app data is tertiary solution. |
| WiScope® or WiTorch® unable to connect to WiCollab® | WiScope® or WiTorch® favorited a different network than attempting to connect to. | Close the app and then attempt to reconnect. If second attempt does not work. Select “Manage Networks” of tool, and unfavorite previously connected device. |
| Image on display is frozen | Tool processor locked up | Cycle power of WiScope® or WiTorch® by holding power button for 10 seconds and then turning the unit back on by pressing the power button again. |