| SYMPTOM | POSSIBLE REASON | SOLUTION |
| Display unit does not clearly display image from WiTorch® | Imager camera covered/dirty | Clean camera lens |
| WiTorch® is not discoverable in WiCollab® | WiTorch® is in router mode and the app device is not connected to the same Wi-Fi network | Hard reset WiTorch® connection mode by 5 second hold of Zoom and LED button, simultaneously to return the WiTorch® to P2P mode. Clearing WiCollab® app cache is secondary solution. |
| Units will not switch on | Battery is critically low | Charge unit until battery indicator light is solid green |
| Battery does not hold charge | Faulty battery | Contact customer service |
| Unit will not charge | Power supply is not plugged in Damaged power supply/power cord Operating temperature is below 32°F or above 113°F | Check power supply connection and secure to power source. Replace power supply. Place the unit in an environment with temperature of 32°F – 113°F and allow it to return to a neutral temperature before charging the unit. |
| Image on display is frozen | Processor locked up | Cycle power by holding power button for 10 seconds and then turning the unit back on by pressing the power button again |