| SYMPTOM | POSSIBLE REASON | SOLUTION |
| Display unit does not clearly display image from WiScope | Imager camera covered/dirty | Clean imager lens with microfiber cloth |
| WiScope is not discoverable in WiCollab | WiScope is in router mode and the app device is not connected to the same Wi-Fi network | Hard reset WiScope connection mode by 5 second hold of LED buttons, simultaneously to return the WiScope to P2P mode. Clearing WiCollab app cache/data is final solution. |
| Units will not switch on | Battery is critically low | Charge unit until battery indicator light is solid green |
| Battery does not hold charge | Faulty battery | Contact customer service |
| Unit will not charge | Power supply is not plugged in | Check power supply connection and secure to power source. |
| Damaged power supply/power cord | Replace power supply. |
| Operating temperature is below 32°F or above 113°F | Place the unit in an environment with temperature of 32°F – 113°F and allow it to return to a neutral temperature before charging the unit. |
| Image on display is frozen | Processor locked up | Cycle power by holding power button for 10 seconds and then turning the unit back on by pressing the power button again |